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shopventory avatar image
shopventory asked ·

Item sync issues between the clover device and clover web

Hi there,

We have multiple merchants writing in about syncing issues with our app, but upon investigating it appears that the issue is between the Clover backend and the Clover device. Specifically, it appears tax rates are not syncing correctly so merchants are either under or over collecting their sales taxes.

This seems to be affecting more than one user, so I am wondering if there is something going on on the Clover side and what is the best way to troubleshoot this issue? Is there a point of contact within Clover where we can discuss merchant specific issues?

For one of the merchants, we have screenshots from the web and the device showing they are out of sync.

Clover Web:

clover-web.jpg


Clover Device:

clover-device.jpg


Thanks in advance,

-Rares Saftoiu

Shopventory


Taxes
clover-web.jpg (265.6 KiB)
clover-device.jpg (224.9 KiB)
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David Marginian answered ·

We are aware of this issue and just released a fix for it a few hours ago. Unfortunately, even with the fix impacted merchants will need to go in and make another adjustment to each item that was previously modified in order for the device to re-sync and reflect the updates.

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Thank you David for the quick response, we will let our merchants know. Much appreciated!
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shopventory avatar image shopventory shopventory ·
Hey David, we are seeing merchants reporting this issue again, can you confirm this issue was fixed? Much appreciated!
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Are you able to provide any data or details? Ideally I would need an order ID and the ID of the item that was recently updated? I can't do much with a generic report like this.

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