We have multiple merchants writing in about syncing issues with our app, but upon investigating it appears that the issue is between the Clover backend and the Clover device. Specifically, it appears tax rates are not syncing correctly so merchants are either under or over collecting their sales taxes.
This seems to be affecting more than one user, so I am wondering if there is something going on on the Clover side and what is the best way to troubleshoot this issue? Is there a point of contact within Clover where we can discuss merchant specific issues?
For one of the merchants, we have screenshots from the web and the device showing they are out of sync.
Thanks in advance,