question

Brock Allen avatar image
Brock Allen asked Mark Mullan answered

Can't Add Merchants to Merchant Group in Sandbox

I created a few merchants in the sandbox environment, and I am trying to combine them into a Merchant Group. When I try to search for a Merchant ID on the "Add Merchant" screen of the Merchant Group portal, I don't receive any options. Thus, the "Save" button remains greyed out. Is this a limitation of the Sandbox environment?

SandboxMerchant
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1 Answer

Mark Mullan avatar image
Mark Mullan answered

Hi Brock,

The sandbox merchants you'd like to add to that specific Merchant Group must have your app installed before you're able to add them to the group. I was able to do so fine in Sandbox. Does your merchant have the app installed?

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