Clover Ecomm Payment with Tip shows as Partially Paid

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Nimila Hiranya asked May 25, '21 Nimila Hiranya commented Jun 29, '21

Clover Ecomm Payment with Tip shows as Partially Paid

We are using the Clover API to create an Order and the making the Payment for it using the EComm APIs.

Order Amount: 7.35

Tip Amount: 2.65

Total: 10.00

Order ID: KR9H0G5R9XKB6 | Reciept: https://sandbox.dev.clover.com/r/KR9H0G5R9XKB6

Payment Request:

{
   "amount":735,
   "currency":"USD",
   "source":"clv_1TSTSXuLnenP8HyuAQWVWVdX",
   "tip_amount":265,
   "stored_credentials":{
      "sequence":"SUBSEQUENT",
      "initiator":"CARDHOLDER",
      "is_scheduled":false
   }
}

And yet the order status is returned as "created" and it's being showed as "Partially Paid". Why is this? What are we doing wrong?

e-commerce api

10 |2000

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Answer 1 · 2021-05-25T09:24:57Z

David Marginian Deactivated answered May 25, '21 Nimila Hiranya commented Jun 29, '21

Are you setting the order total? If so, the total should not include tip.

3

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Nimila Hiranya commented · Jun 23, 2021 at 05:43 AM

As you can see in the request object, total and tip are separate. "amount":735 and "tip_amount":265. And full amount charged should be 10.00

0 ·

David Marginian ♦♦ Nimila Hiranya commented · Jun 23, 2021 at 12:00 PM

The issue is that when you are creating the order you are making an update order request and setting the total to 1000 (back on May 25th). The total on the order should NOT include tip.

1 ·

Nimila Hiranya David Marginian ♦♦ commented · Jun 29, 2021 at 05:49 AM

Hi David, yes this was the issue. Thanks for the update. Cheers.

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