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cmexcorp avatar image
cmexcorp asked saru-fivestars answered

Epson Sticky label Print Out issues

Hi,

Recently we are upgrading the label printer to EPSON TM-L90 PLUS Direct Thermal Sticky Label Printer to our merchant since this is native support from the Clover system.

All store equipped size sticky labels for printer: 2 ¼” X 1 ¼” Direct Thermal Labels.


However, we found there are a lot of issues and we hope your team can help us out since this is a very heavy investment for the new Epson printer.

  • Missing/overlap Moderifers

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  • Order not print out per label

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Please also refer to attachment for additional evident label printout issues, we try different settings including adjusting font size to S or M, it will cost even more chance to print two items in one label. We try to adjust the size to L, it will be very easy to overlap to the second label if moderfiler or name is long.


The correct way and our expectation should be:

  • Regardless size of font, each item should restrict Print at ONLY 1*Label with modifiers. Not try to fit 2 or more items into 1*Label.-That should fix the overlap or missing information issues. 1 Label=1 Item

We very much need this issue fixed since the employee made the drink very based on the label and that will impact a very negative customer experience if they miss any detailed information on it.


Original email was sent to support@clover.com got zero respond, can anyone share their experience?

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breadeveryday answered cmexcorp commented

I have same issue that would occur time to time. haven't found a way to fix

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Clove developer/engineer have to fix on the backend, as long as one item per label it should adjust that issues and hopefully they aware.

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saru-fivestars answered

I'm about to install 25 TML90.. I hope this issue has been resolved.

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saru-fivestars answered

IF the medium or small font is chosen and printed on the recommended 1.125 inch long labels, we get 2 orders printed on 1 label. if we choose the large font , we get 1 item per label.. the issue with large font is is when we use a lot of modifiers per item - as many as 10 and so with the large font, we cannot see all modifiers

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saru-fivestars answered

We also see an issue with large orders of say 100 of the same item. Less of an issue is that the labels are not printed in consecutive order. in one case we got 98 or 100 and another 96 of 100 printed. YET. the order labels prints all labels and in the correct order (albeit slow)

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saru-fivestars answered

Interestingly on a station PRO. We see that when 100 labels are asked to print the first 5 will have 2 items on them. ( even in middle font) and then the rest of the 100 is 1 item per label. here though, we do see all 100 items print. and in another variation. an order of Qty 20 or 2 items sees 20 labels but with 2 items per label.

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saru-fivestars answered

This issue resolved since August 2021.. the clover printing system, although lacking in features does now at least prints all labels in tec correct order on all clover devices we have connected Epson to.

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