question

ismdcf avatar image
ismdcf asked ·

Unable to refund a payment from Web dashboard.

We have orders and payments done from a Clover Mini 2 device using the Clover SDKs. Usually when we go to a specific payment/transaction of an order (from the web dashboard), a refund button appears in the bottom which enables us to refund that specific payment.

But there's a payment done by a debit card and the refund button doesn't get appeared for this specific payment.

Clover Android SDKPaymentConnectorRefund
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David Marginian avatar image
David Marginian answered ·

This is because this was a PIN debit transaction. A PIN debit can't be refunded card-not-present. The card must be presented and the PIN must be entered. Even then, a special entitlement is required by the merchant to do so.

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Hi @ David,


Thanks for the clarification. We have a couple of other questions on this.


1. We checked the Payment attached to this Order and the tender of it has the label 'Debit Card'.
However, there's a separate Tender defined for this business for 'External PIN Debit' as well.
If this order was a PIN Debit transaction, wouldn't the attached payment tender be this External PIN Debit tender?


2. Is there a way to disable 'PIN Debit' transactions for a merchant. If so, what are the steps to disable it?

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1) No, The External PIN Debit tender allows PIN debit transactions run on a completely separate standalone terminal to be recorded on a Clover device. This was useful on Station 1 prior to the availability of the FD40. Merchants could create an order on the Station, accept payment by PIN debit card on a separate terminal, and then record the payment on the Station.

2) Not certain, if there is way beyond disabling debit cards.

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David Marginian avatar image
David Marginian answered ·

Only transactions within 90 days can be refunded from the dashboard. Maybe that is the issue, hard to say without more detail.

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