question

bobbygill avatar image
bobbygill asked ·

App has been stuck in review for 3 weeks

As the title would suggest, we submitted our app on Dec 28 and it is still in Pending Approval. I've submitted other apps to Clover before and its never taken this long, is there some issue on the Clover end? We need the app to be approved ahead of our Feb 15 launch, and I am worried it won't get done by then.

The app id is: P16VWQQ0GDH00

app approvals
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Ram avatar image
Ram answered ·

Hi, I apologize for the delay. Unfortunately, we are currently experiencing some adverse impacts from the various Covid-related lockdowns, shipping delays, and necessary leaves of absence.

As a result, app approval times are being impacted.

You should hear from your reviewer in the next couple of weeks - I wish it could be faster, and we will do our best to move your app (and the other apps in our queue) forward as soon as we can.


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David Marginian avatar image
David Marginian answered ·

Someone from developer relations will reach out with an update.

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Thanks David, is there any time frame on them reaching out? I haven't heard anything from Developer Relations yet.

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Unfortunately, I don't know. Per Ram:

You should hear from your reviewer in the next couple of weeks - I wish it could be faster, and we will do our best to move your app (and the other apps in our queue) forward as soon as we can.

Ram works in developer relations and with app approvals so he is much more aware of the current state of things than me.

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