Today I received a call from Merchant saying the receipt printer started smoking and left a burn mark on the paper roll. The receipt printer was working with no issue until the late afternoon. I have the receipt printer in my possession, would your hardware engineer like to triage the receipt printer and determine what caused the smoking? You can still smell a whiff of burnt smell from the printer compartment. The receipt printer serial number is P051WQ03020080. I would need a replacement sent first.