We integrated clover flex via network secure pay display but it always get disconnected and every time it disconnect it require it to pair again. It happened to every our customer using flex via network secure pay display. Customers very frustrated.
We would like to know what cause it? and how to fix this issue?
Our system is using winform.
Please advise
Honestly, you shouldn't be having these kinds of problems in production as this is something that should have been caught in initial testing of your integration. The fact that you are is concerning. Your POS can become disconnected for various reasons, most commonly networking issues between your POS and the device. If your merchants have to pair again that is a fault in your POS. The handler that is called when you successfully pair has a token. You should securely store that token and then use it when you establish a new connection which will prevent your integrators from having to pair again. You can see an example here - https://github.com/clover/remote-pay-windows-examples/blob/master/SnpdConnectionExample/Form1.cs.
thank you, we will try it
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