question

Sergey avatar image
Sergey asked David Marginian Deactivated answered

Error on deleting order : 500 Internal Server Error

There is some problem on deleting orders today. Orders are in status OPEN but when we try to delete them we get 500 Internal Server Error without any details. It happens to multiple orders for multiple merchants.

Example:

GET https://api.clover.com/v3/merchants/XXX/orders/YYY

Response:

{

"href": "https://www.clover.com/v3/merchants/XXX/orders/YYY",

"id": "YYY",

"currency": "USD",

"employee": {

"id": "ZZZ"

},

"total": 2379,

"paymentState": "OPEN",

"note": "PENDING ORDER #order-notes: ",

"orderType": {

"id": "VVV"

},

"taxRemoved": false,

"isVat": false,

"state": "open",

"manualTransaction": false,

"groupLineItems": false,

"testMode": false,

"payType": "FULL",

"createdTime": 1597879779000,

"clientCreatedTime": 1597879779000,

"modifiedTime": 1597879782000

}

DELETE https://api.clover.com/v3/merchants/XXX/orders/YYY

Response:

{

"message": "500 Internal Server Error"

}



REST API
10 |2000

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David Marginian avatar image
David Marginian Deactivated answered

The fix for this was deployed last night.

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David Marginian avatar image
David Marginian Deactivated answered David Marginian Deactivated commented

I can confirm we are seeing a bit of a spike here. We will investigate.

Update:

We are tentatively planning a fix for this to be deployed Monday (Aug. 24) night.

3 comments
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Sergey avatar image Sergey commented ·

Thank you!

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David Marginian avatar image David Marginian ♦♦ Sergey commented ·

Curious have you retried any of these?

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David Marginian avatar image David Marginian ♦♦ David Marginian ♦♦ commented ·

Thanks for the report. Looks like we have an issue on our end. We will work it. I just checked the order you provided above and it has been deleted.

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