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ryan.ram avatar image
ryan.ram asked ·

Android Clover SDK v3 payment connect preAuth callback never gets called.

We currently have a clover app that uses the preAuth() call. but for some reason, the clover screen completes the payment and shows the receipt screen thereafter which seemed like when you pay from clovers own payment app.

I'm assuming that you can pre vault the card token for processing the payment at a later point in the app flow. Or is it supposed to work that way?


we were expecting the onPreAuthResponse to be called. but it never gets called.

here's a sample call:

PreAuthRequest preAuthRequest = new PreAuthRequest();
preAuthRequest.setExternalId(ExternalIdUtils.generateNewID());
preAuthRequest.setAmount(10000L);
preAuthRequest.setOrderId(order.getId());
preAuthRequest.setCardEntryMethods(CardEntryMethods.ALL);

paymentConnector.preAuth(preAuthRequest);

then waiting for the callback via:

IPaymentConnectorListener cloverListener = new IPaymentConnectorListener() {
    @Override
    public void onPreAuthResponse(PreAuthResponse response) {
        ...
    }
    ...
}

thanks for anyone who can point me in the right direction or guide

PaymentsPaymentConnectorAuth
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David Marginian answered ·

I can't reproduce the problem. onPreAuthResponse is called in our example app, you may want to take a look at it.

but for some reason, the clover screen completes the payment and shows the receipt screen thereafter which seemed like when you pay from clovers own payment app.

That is correct. An example of a preauth is a bar tab. You are pre-authorizing a card for a set amount (50 dollars). After the card is swiped you will see the receipt screen. At a later point in time (when the customer closes out their tab in the above example) you would capture the preauth via capturePreAuth. It is unclear if this is the behavior you actually desire, if you just want to save a card for future use then take a look at vaultCard.

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thanks, I did try it using vaultCard(..) and I'm getting this error instead:


{
"success": false,
"result": "UNSUPPORTED",
"reason": "Request Validation Error",
"message": "In vaultCard: VaultCard\/Payment Tokens are not supported for the Clover Station.",
"card": null
}


I know the response is straight forward, but is there any alternative to vaulting a card in a clover station device? in our use card we need to be able to use a card later on the transaction flow..


thanks


also another question is, is it possible to override the preAuth behavior to not process the order and just capture the card like vaulting?

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Vaulting on a Station 1 is not supported. I believe it is on a Station 2. You may want to disable this feature for Station 1 in your app.

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ryan.ram avatar image ryan.ram David Marginian ♦♦ ·

so an a station 1 device its out of the equation, but is it possible to process via clover api, using manual card entry instead?


also another question is, is it possible to override the preAuth behavior to not process the order and just capture the card like vaulting?

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