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James Cha avatar image
James Cha asked ·

My Devkit device indicates it is offline but it is connected to the internet, why is this happening?

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James Cha avatar image
James Cha answered ·

If you are seeing the issue listed then please follow these steps to address your issue:

Download the corresponding apk for your device.
Mini: Mini APK
Mobile: Mobile APK

You will need to have adb installed and added to your path:
ADB: https://developer.android.com/studio/...

Sideload the corresponding APK

adb install CloverUpdateCert_Mini.apk

OR

adb install CloverUpdateCert_Mobile.apk

Then start the service

adb shell am startservice -n com.clover.android.updatecert/.CertUpdateService

It will do a factory rest at this time. Once done the issue should be addressed.
You will have to reactivate your device.
You will have to disassociate and reassociate your device to your merchant in your sandbox account.
Setup Directions: https://docs.clover.com/build/setup-d...

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James, getting this.

./adb install CloverUpdateCertMini.apk 4602 KB/s (1480094 bytes in 0.314s) pkg: /data/local/tmp/CloverUpdateCertMini.apk Failure [INSTALLFAILEDSHAREDUSERINCOMPATIBLE]

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That happens if you try to install CloverUpdateCertMini.apk on a Mobile, or vice-versa. Make sure you use the right apk.

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my bad, i had a different device plugged in. everything works after reset.

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Fantastic!

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Brilliant. Thank you very much....I would suggest to make dev@clover.com aware of this fix. After many emails, headaches and screenshots they failed to provide this fix

Cheers

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Todd avatar image
Todd answered ·

How do you get ADB to recognize the Clover Mini? When I run the install command it started the service and then said no devices connected. The Clover Mini shows that USB Debugging is connected.

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khotmanish answered ·

I have couple of team members who are having the same issue for past 3 days. They do not have access to ADB and hence would not be ale to sideload the apk (CloverUpdateCertMini.apk ) to resolve this. We tried to do a factory reset but they are getting a messge “error retrieving merchant information” after the wifi setup.

Can you please let me know if there is a workaround for sideloading ?

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How do you get ADB to recognize the Clover Mini? When I run the install command it started the service and then said no devices connected. The Clover Mini shows that USB Debugging is connected.

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Khotmanish,

Can you be more clear on why don't they have access to adb?

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We got the devices shipped to the DEV team to update the certificate. Resolved after starting the service. Thanks !

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