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Corey avatar image
Corey asked ·

Credit Card Transactions Fail.

When a customers place an order on my online ordering platform the order does not go through and the transaction shows as failed. We've tested in the sandbox thoroughly before going to production and there were no issues. Can someone please advise?




Payments
faild1.png (200.7 KiB)
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I am looking into it, it may take a few days.

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David Marginian avatar image
David Marginian answered ·

I looked into the payment and it is failing due to a transarmor token issue. I believe this is an issue with configuration at the merchant level. Please see this - https://community.clover.com/questions/748/urgent-production-issuedeclinedinv-tran-from-rest.html

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