We have implemented developer pay api and added tipping and it works most of the time but some of our merchants are getting this error when adding a tip: Merchant account not enabled for tipping; please contact support
They checked and are already setup for tipping but still getting that error. Any ideas?
If the merchant's account does not have tipping enabled you will see this error. See this post on how to detect whether the merchant configuration supports tipping or not - https://community.clover.com/questions/1171/how-to-proactively-detect-if-a-merchants-account-i.html.
Did you read my full post? These merchants have checked with clover and clover said they were enabled.
Did you read the post I linked to? I am not sure who the merchant's contacted but it is possible they looked at the incorrect property. I suggest making a call on the merchant's behalf to the urls provided below and see if tipping is supported at the gateway level.
[UPDATE] The issue apparently is with the payment gateway itself, which is a different type of tipping (tip is applied after the payment gets authed). This seems to be specifically for v2 web API Payments. By expanding the gateway on GetMerchants, you will find a property supportsTipping which should correlate directly to the gateway tipping settings.
{baseUrl}/v3/merchants/{mId}?expand=gateway or {baseUrl}/v3/merchants/{mId}/gateway
So even though clover support said it was ready, that might not mean anything?
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