Manual Refund: Verification Required please return this device to an employee

When trying to make a manual refund I am getting the following screen:

What should we do to pass this screen and continue with the refund?

Sdk File Version

CloverConnector.dll

version 4.0.3

10 |2000

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David Marginian ♦♦ commented · Mar 03, 2020 at 04:35 PM

Can you provide more details? Is this a devkit? Have you tried other transaction types? If so, have you seen this screen anywhere else?

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ingjosetirado David Marginian ♦♦ commented · Mar 03, 2020 at 06:34 PM

Hi David,

These are my steps to reproduce it...

Go to https://github.com/clover/remote-pay-windows
Clic on clone or download
Open Clover.sln and run it
In the Clover Example POS window go to Refund tab, type the amount of 150 and click on Refund button
Swipe the card
Verification Required window comes up

If I register a Sale everything goes fine. So far I have only seen this screen with manual refunds.

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David Marginian ♦♦ ingjosetirado commented · Mar 04, 2020 at 04:10 PM

Following your steps, we are unable to reproduce this. Is this a devkit? Is the device tethered to another Clover device?

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