Clover Mini 2nd Generation not Opening USB Pay Display App

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Saffan Prasla asked Jan 22, '20 Saffan Prasla commented Jan 24, '20

Clover Mini 2nd Generation not Opening USB Pay Display App

I recently got a replacement Clover Mini which came out to be a Generation 2 Mini and even though USB Pay Display is installed on there it wont open on the Mini to even show the not connected page on the Mini

I click the application and nothing happens. I have tried things from uninstalling/installing and hard rebooting the device. I even got a replacement sent and that one had the same problem. Am I missing something here? Is anyone having the same problem as me?

I have two Minis currently for separate registers, one is a Gen 1 and that one works just fine

Clover Mini USB Pay Display

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Answer 1 · 2020-01-23T16:24:48Z

David Marginian Deactivated answered Jan 23, '20 Saffan Prasla commented Jan 24, '20

It appears you may have USB tethering enabled. Go to Settings->Network & Internet & USB Tethering and disable it. Then try to launch USB Pay Display.

Additionally, what version of the SDK are you using? I believe you need to be using 1.4.3 in order to work with the Mini 2 - https://github.com/clover/remote-pay-windows/releases/tag/v1.4.3. Can you try updating if you are using an older version?

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Saffan Prasla commented · Jan 23, 2020 at 06:06 PM

I can try out this new version, but the weird thing is even if the USB cable is disconnected it doesn’t show the device is not connected page, which makes it sound like the app on the Mini itself is not working.

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David Marginian ♦♦ Saffan Prasla commented · Jan 23, 2020 at 07:02 PM

Please read the first part of my post - It appears you may have USB tethering enabled. Go to Settings->Network & Internet & USB Tethering and disable it. Then try to launch USB Pay Display. The app is not working because of that.

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Saffan Prasla David Marginian ♦♦ commented · Jan 24, 2020 at 04:00 AM

That worked! I disabled the switch and it solved the problem!

One quick note. With an older Driver my device wouldn't connect which kept the USB tethering radio button disabled but still wouldn't open the USB Pay Display. I then connected both my Minis with the USB and the radio button immediately enabled and was set to on. I turned it off and disconnected my Mini and rebooted and after that was able to connect.

The last part I am stuck on is getting the new drivers and SDK to recognize my POS. Currently the device is showing merchant mode on my PC instead of customer Mode. How can I fix this?

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mikebrooking Saffan Prasla commented · Jan 23, 2020 at 07:02 PM

USB Pay Display will immediately exit if USB tethering is enabled, as it reconfigures the USB device as a network device, and cannot be used as a standard usb device.

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Answer 2 · 2020-01-22T04:20:57Z

David Marginian Deactivated answered Jan 22, '20 David Marginian Deactivated edited Jan 23, '20

Is this a devkit or production device? What region are you in (us, eu)?

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Saffan Prasla commented · Jan 22, 2020 at 04:47 AM

This is a production device in the US

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David Marginian ♦♦ Saffan Prasla commented · Jan 22, 2020 at 12:29 PM

If you can record a video of the problem that may be helpful. More importantly if you can reproduce the problem and then send the device logs over to us. I don't have my device right now but I believe you can do this in the help app. Once you do it send me a private post with your serial number and I will take a look.

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Saffan Prasla David Marginian ♦♦ commented · Jan 23, 2020 at 12:54 AM

The USB Pay Display Button basically acts like a button that hasnt been programmed so not matter how much you click it, nothing seems to happen. Will send you a link to the video of me trying to press it in a private post. Also I found the send logs its under Help -> Diagnostics.

Will message you with the serial number and video

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Answer 3 · 2020-01-23T01:48:19Z

tcottingham Deactivated answered Jan 23, '20 David Marginian Deactivated commented Jan 23, '20

Saffan,

Are you using a tethered ethernet connection to connect your Mini to the internet? If so, you will not be able to use USB Pay Display, as your device cannot use USB connection to the internet at the same time that it communicates with your POS to take payments.

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Saffan Prasla commented · Jan 23, 2020 at 02:05 AM

I just disabled the ethernet and disconnected the ethernet cord as well. But still experiencing the same issue, the App still doesn't launch. Even tried a hard reboot and same issue.

Could you explain further on what you mean by it cant use USB and Ethernet at the same time? the POS Payment System tethering is through USB and internet connection is through CAT6 cables.

My setup was:

1. connecting the USB A to my PC and USB B to my Mini Hub

2. Ethernet cable from Minis Hub to Router

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David Marginian ♦♦ Saffan Prasla commented · Jan 23, 2020 at 02:09 AM

That is fine. Trey was referring to a tethered scenario. I am already investigating your logs and will hopefully have an update for you in the next few days.

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