Mini Hanging on Payment Screen

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question

Lee Tickett asked Dec 24, '19 David Marginian Deactivated edited Dec 24, '19

Mini Hanging on Payment Screen

This seems to happen intermittently, and from what I understand only on the Mini.

Code looks like;

            Intent intent;
            switch (mPurchaseType) {
                case "Pay Now":
                    intent = new Intent(Intents.ACTION_CLOVER_PAY);
                    break;
                default:
                    intent = new Intent(Intents.ACTION_START_REGISTER);
            }
            AccountModel.sLogger.Append("Start clover pay activity", Logger.Level.INFO);
            intent.putExtra(Intents.EXTRA_CLOVER_ORDER_ID, CloverData.sCloverOrderId);
            intent.putExtra(Intents.EXTRA_OBEY_AUTO_LOGOUT, true);
            intent.setFlags(FLAG_ACTIVITY_CLEAR_TASK);
            mContext.startActivity(intent)

Payments

image-a-20191212-095929-003.jpg (196.5 KiB)

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Answer 1 · 2019-12-24T13:10:55Z

David Marginian Deactivated answered Dec 24, '19 David Marginian Deactivated edited Dec 24, '19

Is this happening on production devices? Can you get the device logs?

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Lee Tickett commented · Dec 24, 2019 at 09:56 PM

It is, yes. What's the process for getting the device logs? I can instruct the merchant to follow the steps next time it happens (although if they have to reboot the device will the logs still be in tact?). Thanks

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David Marginian ♦♦ Lee Tickett commented · Dec 24, 2019 at 10:06 PM

The merchant can utilize the Help application to generate device logs. Under the Diagnostics section, they will need to hit the "Send Device Logs". This will need to be done after the problem occurs but before the next reboot. Once they do that you can create a private post here with the merchant/device ids. If you know of an exact date/time that this happened i can see if there was a crash (without the merchant having to send us logs). I will need to merchant/device id if you would like me to check for a crash (private post).

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