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TapMango_c avatar image
TapMango_c asked ·

Cannot access billing/statements on dev portal since beta dashboard update

Hello,

Since the dashboard update earlier this week neither myself, or anyone on my team is able to access the billing/statements section of the developer portal. This leaves us unable to access our statements for accounting purposes, verify payments made/billed, or initiate refunds for charges that haven't been disbursed yet.

There's a bunch of JS errors in the console log, and the network traffic shows a file failing toload and hitting a timeout error.

(I was forced to pick a topic, but could not find anything related to the developer portal itself so I picked payments, since it's as close as possible)

PaymentsMerchantFAQ
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David Marginian answered ·

I notified the team responsible for the new dashboard and someone will be looking into this. Thanks for the report.

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The root cause has been found and we have created an internal issue. I will keep you updated.

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TapMango_c avatar image TapMango_c David Marginian ♦♦ ·

Thanks David, any guess on how long it might be?

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I am sorry I do not. It is not affecting all developers though, so it has been assigned a normal priority. I am watching the issue so I will keep you posted.

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