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question
kirank avatar image
kirank asked · Oct 04 at 04:50 PM

Refund Fails with code 500

we get a status code 500 when refunding a payment. how do we know why this payment can't be refunded? Payment ID: 10HVXD5YQ3CNR. We are trying to determine if its our app bug.

com.clover.sdk.v1.ServiceException: status code: 500 This payment can no longer be refunded back to the card. Refund customer via manual refund or in cash.10-04 09:46:57.677 12840-13199/? W/System.err: at com.clover.sdk.v1.ServiceConnector.throwOnFailure(ServiceConnector.java:320)
semi-integrationsRefund
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David Marginian answered · Oct 08 at 01:41 PM · ACCEPTED ANSWER
What environment? How are you performing the refund? Post a private message with your merchant id.
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kirank avatar image kirank · Oct 08 at 06:56 PM

On clover Flex.Refund via PaymentConnector.refundPayment.

This might be our app bug. But we weren't sure as this message didn't indicate if it was duplicate (refund more than original Order). What I'm trying find is when / what cases is this error message returned?

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David Marginian avatar image David Marginian ♦♦ kirank · Oct 08 at 08:24 PM

What environment? Sandbox? Region? US/Canada? How/when are you performing the refund. Is it a partial or full refund? I believe this error can occur if the transaction is still pending.

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kirank avatar image kirank David Marginian ♦♦ · Oct 09 at 02:17 AM

Sandbox, US. Its a full refund.

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