Hi and thanks in advance for your help. Note: I'm a product manager, not a developer.
Background: When guests come to our private club, we check them in through our own home-grown system and use the Clover REST API to display the checked-in guests in the Clover Customers screen. From here we use the Clover POS to place orders, etc. We only display guests in the clover customers screen that have checked-in and at the end of each day, we delete all checked-in customers.
Issue: Last month, when we checked-in guests, our team had to refresh the clover POS 3-10 times before a customer would display when it used to be instantaneous. At the same time, we had an issue where past guests were still being displayed in the Customers screen, even though they were no longer showing in the API.
When I pull up the Clover Rest API browser (
clover.com/v3/merchants....), the customers that are displayed don't match the customers that are being displayed in the Clover Customers screen on the POS and the website. The API is showing the right customers (currently 2), but the POS is showing that there are 9 customers, 7 of which shouldn't be there.
We just deleted the API token and regenerated it but that didn't help.
The time that it's taking for customers to display in Clover is detrimental to our business as we are unable to place orders for that customer until they are displayed.