question

Nimila Hiranya avatar image
Nimila Hiranya asked David Marginian Deactivated edited

USB Pay Display ORDER_LOAD Error

We're using the USB Pay Display app to make payments for orders places on our Application.

If the Order is placed from the same business that's on the Clover Mini device, the payments works fine.

We're trying to make a payment for an order placed on another different Clover business, and for that we get "ORDER_LOAD" when attempting to make the payment via the USB Pay Display app.

Why is this?
USB Pay Display
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David Marginian avatar image
David Marginian Deactivated answered David Marginian Deactivated edited
A Clover device is assigned to a merchant. You shouldn't be attempting to pay for something from merchant b on merchant a's device. That being said, I would be curious to know what SDK and what APIs you are using and exactly where (Clover device or your POS) and when you are seeing this error and if you could provide more information on the error.
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