Our team is implementing a Windows Desktop POS integrating with Clover's Remotepay SDK 4.0.
I am testing out preAuth and capturePreAuth. I had success preAuthing the payment and I used the paymentId return from preAuth to perform capture. During my testing in the sandbox environment, I always get the response thru OnCapturePreAuth indicating my "device is currently offline". This is performed right after OnPreAuth event to test and eliminating any intermediate processes accidentally closed the device connection. However, I am still getting this error.
I am wondering if this is due to some settings that I have configure during the PreAuth request that has shut off the device's online status and causing the Capture process to fail. Any helps would be appreciated.