A customer cancelled their service before the app went live. She was charged the setup fee by Clover, after I selected it to be refunded. How do I ensure this is refunded to the customer? Who can I contact with other billing questions? Please provide a phone number as I need to have a discussion.
As Bryanne mentioned, all billing information will be in the developer dashboard under the
Billing tab. From there, you can refund charges and view the status of a refund. Please note that refunds are processed at the beginning of every month. You can read more about
Billing for Apps here in our documentation:
Under your developer dashboard, in the Billing section you will have the metrics you're seeking, once you've selected to refund a charge, you must wait 1 or 2 cycles for the payment to reflect on their account.