Issue | ACTION_SECURE_PAY with clover station 2018 and printer with customer screen, Customer screen on printer not resetting

One of our merchants are using our app which invokes action secure with the following code

Intent intent = new Intent(Intents.ACTION_SECURE_PAY);
TransactionSettings transactionSettings = new TransactionSettings();
transactionSettings.setDisableRestartTransactionOnFailure(true);
transactionSettings.setDisableReceiptSelection(true);
transactionSettings.setCardEntryMethods(CARD_ENTRY_METHOD_ALL);
new PayIntent.Builder()
        .orderId({CLOVER-ORDER-ID})
        .amount(1000)
        .taxAmount(100)
        .transactionSettings(transactionSettings)
        .build().addTo(intent);
startActivityForResult(intent, CLOVER_PAYMENT_REQUEST);

Once invoked the station (2018) printer with customer display prompts to present the card but when the merchant taps on cancel from the Secure pay interface from the clover station the prompt on the printer doesn't reset. Should any other additional property be set from the above code to reset the customer screen on the printer?

10 |2000

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ismdcf commented · Apr 13, 2019 at 06:43 AM

Anyone else came across this issue?

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Frank Faustino ♦♦ commented · Apr 29, 2019 at 05:40 PM

Hi ismdcf,

We're aware of the issue and are able to reproduce it on our end. We've let our internal engineers know about the bug. I don't have a timeline for a fix at this moment.

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ismdcf Frank Faustino ♦♦ commented · Oct 07, 2019 at 02:07 PM

Hi @Frank Faustino
We have a merchant who is reporting that this is still happening.
Seems it is not resolved yet.

Is there a timeline on when this will be fixed?

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ismdcf ismdcf commented · Oct 31, 2019 at 06:55 AM

Hi @Jeffrey Blattman ,
Is it possible to know whether there's a timeline for this fix?

Thank you.

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ismdcf Frank Faustino ♦♦ commented · Apr 16, 2020 at 06:08 AM

Hi Team, It's been close to an year. Customers are still reporting on this. Any update on this?

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ismdcf commented · Nov 07, 2019 at 01:35 PM

@Clover Team - Can someone please let us know when would this be resolved? We have customers reporting this.

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Jeffrey Blattman ♦♦ ismdcf commented · Apr 16, 2020 at 09:23 PM

I filed an internal issue. I don't have an ETA when we can expect a fix.

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