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mahlerfive avatar image
mahlerfive asked thedangler answered

How to delete or fix broken merchant in sandbox?

I was trying to create a new merchant in the developer sandbox but kept getting errors popping up when I hit save. After changing the country to Canada (from Argentina which was the default), it finally saved.

However, after this, I noticed there were merchants created for all the failed attempts. If I try to open one of those merchants I get the following error and a permanent loading screen:

Can't find country code for merchant with id: 7908


I can't find any way to delete or fix the merchant. I tried going through the oauth flow to get an api token so I could update the merchant but going through that flow also results in the error and permanent loading screen, so I can't even do that.

Any ideas to resolve?
SandboxMerchant
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2 Answers

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zgreathouse Deactivated answered francis commented
Thank you for reaching out with this question. At this time, it is not possible to delete Test Merchants. Our team has submitted a feature request to allow developers to delete their unwanted test merchants. We do not have an eta for when a feature like this will be deployed at this time.
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mahlerfive avatar image mahlerfive commented ·

If there is no way to delete these merchants, is there some way to fix them? I can't load them at all to change the country (which I assume is what's causing the issue). I also can't go through the oauth flow to get an api token to update the merchant either.

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thedangler avatar image
thedangler answered thedangler edited
I just make a new sandbox account.
Dissociate the device from the account, Make a new one.
I had to do that and it was the easiest way.
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