Remote Pay Java SDK - Clover Disconnecting Frequently

Hi,
We are getting frequent disconnection while working on Clover mini. In between of any transaction Clover mini gets disconnected even though everything is on same network.
What could be causing this problem? If this happens in production then that would be big problem.
Please assist.
Thanks,
Devendra

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devendra commented · May 02, 2018 at 06:02 AM

Hi Keith,
We are checking this on our device with serial number- C030UQ71040160 and C030UQ71050037.

We are getting frequent disconnection with Clover Mini device and attached is the log for two type of different behavior. Sometimes connection is broken and Network payapp is still open and after that getting Timeout exception. Otherwise connection is broken and after that when we close Network payapp then getting Handshake exception.

We are not able to understand this behavior as this not certain. Can you please let us know the root cause for these kind of issues?

Thanks in advance!!
Regards,
Devendra

0 ·

handshake-exception.txt (1.1 KiB)

timeout-exception.txt (1.6 KiB)

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