Error Code PS038 occurs in QuickBooks when a payroll paycheck is stuck as "Online to Send," meaning the payroll data hasn't been successfully sent to Intuit’s servers. This error commonly appears during payroll processing or updates.
Causes:
- An incomplete or pending payroll transmission.
- Corrupted paycheck data in the system.
- Issues with QuickBooks’ payroll subscription validation.
Solution:
- Verify that your QuickBooks Desktop is updated to the latest version.
- Locate the stuck paychecks by running a Payroll Data Verification report.
- Clear the "Online to Send" status by re-verifying payroll data or contacting QuickBooks Support.
- If unresolved, use the Verify and Rebuild Data Tool to fix file integrity issues.
