question

mmcgreer avatar image
mmcgreer asked dankinchen answered

API failing response but actually going through

We just began using Clover virtual terminal, but are using Payeezy API for ecommerce payments. We are receiving failure reports for payments that are actually successful. Here is the string for a recent failure. How can we fix this?

"correlation_id": "133.9160307400697",
"transaction_status": "Not Processed",
"validation_status": null,
"transaction_type": null,
"transaction_id": null,
"transaction_tag": null,
"method": null,
"amount": null,
"currency": null,
"cvv2": null,
"bank_resp_code": null,
"bank_message": null,
"gateway_resp_code": null,
"gateway_message": null,
"token": null,
"Error": {
"messages": [{
"code": "504",
"description": "Gateway Timeout"

e-commerce api
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bryanvargas avatar image bryanvargas ♦♦ commented ·

you might need to provide additional information for debugging. The error is a gateway time out. not sure if the same request went through again to process. It would help to provide a secure message with your merchantID to have a look and also have you browsed some of helpful links for the Payeezy Migration?



Payeezy to Clover FAQ

Payeezy to Clover Reference Guide

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dankinchen avatar image
dankinchen answered

We have the same issues as we are also on Payeezy. We got the email that Payeezy was purchased and were told that we did not need to make the switch to Clover. We have an ecommerce solution for our website and we discovered these problems causing our customers to create up to 5 charges at a time because they kept trying to checkout.

So after calling in and being told different things like "you need to switch", "we do not support Payeezy", ''everything is fine, our servers are up", "no you do not need to move off Payeezy".... We called multiple times. We finally called up through the various levels of tech support and we were told that Payeezy is in turn calling clover and then responding to Payeezy that in turns responds to you.

What does that mean? The Payeezy API is getting a timeout from Clover OR is in fact timing out itself and the developer of the Payeezy API is returning what it got as a result of the communication from the Clover API.

So, you will need to rebuild for the Clover API cutting out the Middleman "Payeezy". Good luck, it is not fun. I am in the middle of it now, here on the forums trying to get my APP to go Live so I can use it, but the developer email, phone calls, and APP submission process is lacking...

Dan

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