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peteroyston avatar image
peteroyston asked alexholt edited

400 Error on API call that has been working for years

We have been using the first data gateway for many years.

With the upgrade to clover we were told the existing API access would still work.

Starting this morning none of our calls are working to
https://api.globalgatewaye4.firstdata.com

They are all returning a 400 error. We are unable to process any payments.
e-commerce api
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bryanvargas avatar image bryanvargas ♦♦ commented ·
If you were upgraded to Clover, you should be using Clover Ecomm APIs, if you are having issues I would recommend contacting your support channel to review your integration.
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alexholt avatar image
alexholt answered alexholt edited

Verify the endpoint URL: Double-check that the endpoint URL you are using is correct and matches the new API specifications for Clover. It's possible that the upgrade may have introduced changes to the API endpoint. Check API credentials: Ensure that you are using the correct API credentials (such as API keys, tokens, or authentication details) for the new Clover API. It's possible that the upgrade may require updated credentials or a different authentication mechanism. Review documentation and release notes: Consult the documentation and release notes provided by Clover or First Data regarding the upgrade. Look for any specific instructions, changes, or known issues related to the API integration and how to migrate from the old gateway to the new one. Contact support: Reach out to the support team at Clover or First Data to report the issue and seek assistance. Provide them with the specific details of the error, including the error code (400) and any accompanying error messages. They should be able to help troubleshoot the problem and provide guidance on resolving the issue. UPSers

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