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wsdzy2010 avatar image
wsdzy2010 asked wsdzy2010 commented

The receipt API takes too long to print receipt

Hi,

Currently we are calling this API to print receipts: https://api.clover.com/v3/merchants/{mId}/print_event

It works fine in testing, but at a merchant's restaurant, printing the receipt takes on average 2 minutes, which is unacceptable from that merchant's perspective. The merchant id is: PSFY7ZGCGG9A4, order id: 84Q8NANM8N8T0


We didn't store the print event id before so that we could not check the print time. Could you help us look into this issue?
REST APIPrint
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David Marginian avatar image
David Marginian Deactivated answered wsdzy2010 commented

For this order your app made the request to print at 2022-05-29 20:11:48.541 (MST), the line items were updated to a printed status at 2022-05-29 20:12:05.671 (MST), that is 17 seconds.

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wsdzy2010 avatar image wsdzy2010 commented ·

Thank you for your reply, why does it take such long time to print? It's not a single case, almost all the orders in this merchant has such issue.

For ex:

3XT6QSVQCJT1J

T96QQCNKVDSSA

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David Marginian avatar image David Marginian ♦♦ wsdzy2010 commented ·

We have to connect to the device, send a print request, etc. How is the merchant's network? There may be some latency, etc. that is impacting this. 17 seconds is not a very long time assuming this API is being used in the circumstances it was designed for. Can you explain why they need orders to print faster? This API should generally be being used for remote cases where the customer is ordering online and will pick up later.

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wsdzy2010 avatar image wsdzy2010 David Marginian ♦♦ commented ·

We use it for in-store ordering, 17s is far more longer than our merchant can accepted. Is there a way to speed up?

Thank you in advance!

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