Sandbox unexpected card decline "RE008 - Field Not Allowed: TransID"

Question

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todd-w-ark asked Oct 29, '21 David Marginian Deactivated commented Oct 29, '21

Sandbox unexpected card decline "RE008 - Field Not Allowed: TransID"

For a previous working test Visa in sandbox we are no seeing a new decline message and have not had much luck in looking up the error message's meaning.

Request

curl --request POST \
     --url https://scl-sandbox.dev.clover.com/v1/charges \
     --header 'Accept: application/json' \
     --header 'Authorization: Bearer xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' \
     --header 'Content-Type: application/json' \
     --data '
{
     "ecomind": "ecom",
     "amount": 5100,
     "currency": "usd",
     "source": "6N36TXN7RS49E",
     "tax_amount": 110,
     "tip_amount": 135
}
'

Response

{
  "message": "402 Payment Required",
  "error": {
    "code": "card_declined",
    "message": "RE008 - Field Not Allowed: TransID|",
    "charge": "JYNPZ1HP1P1BM",
    "declineCode": "issuer_declined"
  }
}

Related, we get the same error when attempting pay on an order through

https://scl-sandbox.dev.clover.com/v1/orders/ZADHAGA6S94MR/pay

Where we have attached the same customer to that order. Tried other previously working customer and getting the same.

Has there been an backend change that requires us to use newer Visa Test #s. For successful charges using

4242 4242 4242 4242
4111 1111 1111 1111

Thanks,

Todd

REST API Sandbox

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Answer 1 · 2021-10-29T16:24:46Z

David Marginian Deactivated answered Oct 29, '21

Sandbox uses an emulated gateway that from time to time has issues like this. Can you get any card working?

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Answer 2 · 2021-10-29T16:53:14Z

todd-w-ark answered Oct 29, '21 todd-w-ark edited Oct 29, '21

Tried both of the VISA from above, can add just not charge. Through my iFrame just tried adding AMEX 3782 822463 10005 (https://docs.clover.com/docs/test-card-numbers). That was added and I WAS able to make a charge.

Could it be the payment gateway emulator is just down for VISA? Could this indicate a change in VISA processing that is coming for the gateway? Most of our customers use VISAA

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Answer 3 · 2021-10-29T16:59:16Z

todd-w-ark answered Oct 29, '21 David Marginian Deactivated commented Oct 29, '21

How the does "RE008 - Field Not Allowed: TransID" translate into sandbox payment gateway down for VISA but not AMEX? Is there a clover dev doc somewhere with these error codes?

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David Marginian ♦♦ commented · Oct 29, 2021 at 05:07 PM

I didn't say the gateway is down. Sandbox uses an emulator and some rule probably changed. I wouldn't worry about this too much. Test with the Amex.

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