What permissions are needed to GET merchant configured discounts?

Question

question

dazza5000 asked Jan 8, '21 saru-fivestars answered Mar 11, '21

What permissions are needed to GET merchant configured discounts?

I added inventory read in the latest release and the permissions match what I have in my sandbox, but I am getting 403 permission denied when trying to get merchant discounts

This is how i am fetching discounts

private val account = CloverAccount.getAccount(context)
private val inventoryConnector = InventoryConnector(context, account, onServiceConnectedListener)

init {
    inventoryConnector.connect()
}

override suspend fun getMerchantDiscounts(): Result<List<Discount>> {
    return try {
        val discounts = inventoryConnector.discounts
        Result.Success(discounts)
    } catch (throwable: Throwable) {
        Result.Failure(throwable)
    }
}

Discounts

5

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Jan 08, 2021 at 04:34 PM

In production? When permissions are changed the application needs to be uninstalled/re-installed.

0 ·

dazza5000 David Marginian ♦♦ commented · Jan 08, 2021 at 10:28 PM

In production, yes.

0 ·

David Marginian ♦♦ dazza5000 commented · Jan 08, 2021 at 10:40 PM

When permissions are changed on an app, the apps needs to be uninstalled/reinstalled.

0 ·

Show more comments

Welcome to the
Clover Developer Community

Answer 1 · 2021-03-06T02:50:48Z

saru-fivestars answered Mar 6, '21 David Marginian Deactivated commented Mar 8, '21

We have a similar issue..

1 We don't see the pre-defined discounts, yet when a custom one is created, it appears.

2. We also don't see a 403 error in the sandbox, but we do on production machines

3. Uninstalling and reinstalling or installing on a new machine makes no difference.

To date the only solution has been to create custom discounts.. these appear This is not tested on production machines yet.

Obviously creating custom discount fields is not scaleable for Merchants we don't have access to

The error we see..

The Loggly report points to permissions as the root cause. yet a new or re-install on a sandbox machine does not present these errors and we still don't see the default discounts.

1614998933311.png (316.5 KiB)

3

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Mar 06, 2021 at 03:12 AM

Does your app in sandbox have the same permissions as your app in production? What are your app IDs in both environments?

0 ·

saru-fivestars David Marginian ♦♦ commented · Mar 08, 2021 at 07:26 PM

Staging -
Default discounts do NOT appear.
Custom Discounts do appear.
App ID = J87MJRSF0RKGR
Permissions set = All ( both read and wite

Read and Write: Customers, Employees, Inventory, Merchant, Orders, Payments, Ecommerce

loggly does NOT report permission errors

Production -
Default discounts do NOT appear.
Custom Discounts do NOT appear
App ID =DDFWQ4H4JZXNE
Permissions set = read.
Inventory, Merchant, Orders, Payments, Ecommerce

Permissions set = write.
Merchant, Orders, Payments, Ecommerce

loggly does report permission errors

0 ·

David Marginian ♦♦ saru-fivestars commented · Mar 08, 2021 at 07:46 PM

It looks like only INVENTORY_R is required to fetch discounts.

3. Uninstalling and reinstalling or installing on a new machine makes no difference.

How you are performing this step matters. Can you explain what steps you take when you uninstall/re-install?

0 ·

Answer 2 · 2021-03-08T20:50:17Z

saru-fivestars answered Mar 8, '21 saru-fivestars commented Mar 8, '21

Staging.

New machine via a merchant account via staging account.

Older APP. uninstall from merchants device, re install from merchants device using merchants account in the staging environment

Also tried via ADB process. the result is the same as if pushed from merchants account.

Production.

Only push new app and ask the merchant to install it (App is in the private marketplace on production) .

We already have been told that the app will need to be installed/reinstalled for production devices which we are fine with. provided we can do it unassisted.

2

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Mar 08, 2021 at 08:53 PM

Staging: You need to uninstall and re-install the app from the dashboard.

Production: Pushing a new APK is not going to be enough. The merchant needs to uninstall the app and re-install it.

0 ·

saru-fivestars David Marginian ♦♦ commented · Mar 08, 2021 at 08:57 PM

Staging: You need to uninstall and re-install the app from the dashboard.

Already did this.. again the result is.

Standard discounts invisible

Custom discounts visible.

re production..

testing this now..

0 ·

Answer 3 · 2021-03-08T21:04:39Z

saru-fivestars answered Mar 8, '21 David Marginian Deactivated commented Mar 8, '21

Also, how does a merchant delete the app. Is this done on the device inside the setup app?

1

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Mar 08, 2021 at 09:06 PM

On a prodution device, the merchant can just uninstall the app and install it again. Of course, this is assuming that the permission changes you have made have been approved/are live.

0 ·

Answer 4 · 2021-03-08T21:11:21Z

saru-fivestars answered Mar 8, '21 David Marginian Deactivated commented Mar 8, '21

I'd feel confident about this IS the delete/install process worked in the sandbox.

again..

We can see any Custom Discounts, just not the standard ones after a delete/ install.

1

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Mar 08, 2021 at 09:16 PM

Sandbox is different because you are sideloading apps, etc.

Ok, so you are saying that inventoryConnector.discounts returns some discounts, but not all. Can you provide the merchant you are working with in sandbox and a bit of a description of what discounts are not being returned?

0 ·

Answer 5 · 2021-03-08T22:36:34Z

saru-fivestars answered Mar 8, '21 saru-fivestars commented Mar 10, '21

Account = Fivestars
Merchant = PM - Salisbury

By default discounts (Current setting) - looks like this..

In dashboard no custom discounts are added

On the device.. (clovers discount experience)

Our experience

1615242495673.png (471.8 KiB)

1615242553615.png (446.7 KiB)

3

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

David Marginian ♦♦ commented · Mar 08, 2021 at 10:54 PM

So, in "your" experience (lower image), you also want to show the discounts from the default experience (top image)? But they aren't being returned in the API call?

0 ·

saru-fivestars David Marginian ♦♦ commented · Mar 09, 2021 at 12:00 AM

Correct.. we would like to display in either case.. default discounts and custom discounts..

0 ·

saru-fivestars saru-fivestars commented · Mar 10, 2021 at 03:48 AM

Also, I was able to confirm that for a production device, deleting and reinstalling the app allowed for the same experience as sandbox.. so the issue remains.. how to pull in the standard discounts.. asking a merchant to configure custom discounts is not always possible.

0 ·

Answer 6 · 2021-03-08T22:40:32Z

saru-fivestars answered Mar 8, '21

when custom discounts are set.

clover discount experience.

Our discount experiance

1615243151694.png (272.5 KiB)

1615243221170.png (139.3 KiB)

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 7 · 2021-03-11T16:53:28Z

saru-fivestars answered Mar 11, '21

We have confirmed that in production. uninstalling and reinstalling the app in production resolves the permissions issue.. We still have an issue where if default discounts are set, we are not able to display the default discounts.

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

question