We have been seeing issues of retailers disconnecting from our service unexpectedly when they change something. This is either a processor OR hardware. This has been confirmed by contacting a retailer and confirming the(clover) merchant ID has changed and that an action they performed usually triggered it. If this is the case, what anchoring piece of information can we tie to a "retailer" so that our app can reconnect?
Can you provide some information on how you are integrated, otherwise we can't help.
Our app is integrated to clover via REST API using access tokens.
OAuth or merchant tokens? If you are using merchant tokens and do not have an app in the Clover App Market you are violating our tems. If you do have an app in the Clover App Market I would expect when these events occurr the app is uninstalled. You can try listening for the uninstall webhook - https://docs.clover.com/docs/webhooks. You can also periodically retrieve the merchants billing status via - https://docs.clover.com/reference#appsgetmerchantbillinginfo-2.
This is very helpful, thank-you. I will check with our Devs in the morning. P.S. We have an authorised app in the app store.
I have not been able to find a "hardware" upgrade video that explains what happens when they get a new POS/provider. Do apps automatically transfer over, or only some.
Dev feedback below
We use oauth
Also merchant is not uninstalled
So merchant doesnt uninsstall our app rather merchant switches to a new location/account
and our apps do not get carried over
No, apps don't "carry over". Did you try https://docs.clover.com/reference#appsgetmerchantbillinginfo-2 with the old merchant id?
So if "I" as an existing merchant, upgrade my hardware for whatever reason, I have to manually download all of the apps on my new machine ?
I don't believe so. You are talking apples and oranges here. Switching an account (new MID) isn't the same as getting a new piece of hardware for your existing merchant account.
1 Person is following this question.
