Clover Go Network Issue While Payment

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javed asked Jan 27, '21 javed commented Jan 27, '21

Clover Go Network Issue While Payment

Hi,

I would like to inform that we are getting below massage after swiping card for payment using Clover Go.

Message - "Network Issue. please try again later.(Unable to login to HMS - null response from login command1)".

Thanks

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Answer 1 · 2021-01-27T13:51:47Z

David Marginian Deactivated answered Jan 27, '21 javed commented Jan 27, '21

Is this in sandbox? The last time you reported an issue I asked you if it was transient, you said no. I contacted the GO team and then you said the issue was resolved. I don't want to do the same thing this time, so please let us know if this persists for several hours.

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javed commented · Jan 27, 2021 at 01:57 PM

Ok David.

Last issue we did not face till now but since today morning we are getting this Network issue.

Message - "Network Issue. please try again later.(Unable to login to HMS - null response from login command1)".

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David Marginian ♦♦ javed commented · Jan 27, 2021 at 02:00 PM

If you are still seeing this in 4 hours, let me know. In the meantime, confirm this is sandbox and provide details on what you are doing when you see this error, where it is coming from, etc.

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javed David Marginian ♦♦ commented · Jan 27, 2021 at 02:26 PM

David this is sandbox environment.

I'm making a payment with clover go with swipe card method and getting SaleResponse error.

Please find attached the screen shot below.

Thanks

0 ·

1611757626675.png (33.8 KiB)

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