Sandbox E-Commerce API Internal Server Error 500

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sean27 asked Feb 29, '20 retailcp commented Apr 27, '20

Sandbox E-Commerce API Internal Server Error 500

Hi I am making a request to https://scl-sandbox.dev.clover.com/v1/orders/id/pay and receiving the error:

{
    "message": "500 Internal Server Error",
    "error": {
        "type": "api_error",
        "code": "processing_error",
        "message": "Internal Server Error."
    }
}

I receive this error regardless of if I supply a source or a customer ID in the post body.

Here is the full request when using customer ID:

curl --request POST \
  --url https://scl-sandbox.dev.clover.com/v1/orders/<order id>/pay \
  --header 'accept: application/json' \
  --header 'authorization: Bearer <api token>}' \
  --header 'content-type: application/json' \
  --data '{"customer": <customer id>}'

Request using source:

curl --request POST \
  --url https://scl-sandbox.dev.clover.com/v1/orders/<order id>/pay \
  --header 'accept: application/json' \
  --header 'authorization: Bearer <api token>' \
  --header 'content-type: application/json' \
  --data '{"source":"<source>"}'

Orders REST API Sandbox

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David Marginian ♦♦ commented · Feb 29, 2020 at 09:36 PM

What exactly are you trying to do? Are you trying to use our e-commerce API to take a payment? The url you are using doesn't seem right to me. Have you seen our docs? https://docs.clover.com/clover-platform/docs/ecommerce-accepting-payments

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sean27 David Marginian ♦♦ commented · Feb 29, 2020 at 09:49 PM

Yes, I am trying to use the e-commerce API to make a payment for an order as documented at the bottom of the link you sent as well as here: https://docs.clover.com/clover-platform/reference/orders#postordersidpay.

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David Marginian ♦♦ sean27 commented · Feb 29, 2020 at 09:59 PM

E-comm API is new and I haven't experimented with it. However, you are trying to pass a customer in your pay call and from looking at the docs I would assume that means that you have already saved a card for that customer - https://docs.clover.com/clover-platform/docs/ecommerce-saving-card? Otherwise, the source needs to be a tokenized card. How are you tokenizing the card?

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Answer 1 · 2020-04-24T12:50:04Z

retailcp answered Apr 24, '20 David Marginian Deactivated commented Apr 24, '20

Error 500 happens same as described in March comments by Sean27. We create token using I-Frame. we create Order. We add Customer ID. we try to pay. Result. Error 500

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David Marginian ♦♦ commented · Apr 24, 2020 at 01:00 PM

Please read through the comment thread (I understand it is extensive). I believe all issues brought up by Sean27 have a work-around that are provided in the comments if you read through them.

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Answer 2 · 2020-04-24T14:15:36Z

retailcp answered Apr 24, '20 retailcp commented Apr 27, '20

We want a proper solution, not a workaround. or Clover needs to update this documentation.

This is from clover documentation

https://docs.clover.com/clover-platform/docs/ecommerce-accepting-payments

Once we try to follow this instructions, we end up with [ Error 500 ] as described on Feb 29 at 7:53 PM.

Of course, we have order created prior to this step.

So the question is, will this be fixed in the near future ?

thanks

step-2-payment.png (29.7 KiB)

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David Marginian ♦♦ commented · Apr 24, 2020 at 02:25 PM

You will need to provide me with an order id in a private post. I am showing that the issue should be resolved and deployed.

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