Not receiving all POS items when calling the item or order API

Question

question

wisk asked Aug 30, '23 bryanvargas commented Sep 8, '23

Not receiving all POS items when calling the item or order API

Hi All,

I'm not able to pull all the items from the orders API or the items API.

I can see sales on my Clover Dashboard but when searching the APIs from this item there doesnt seem to be any trace of it looking at the menu items or the orders from the last month.

Checking the screent shot I get data for the top 2 Truly products but nothing in the API for the remaining 3

Any help would be appreciated.

The 2 calls I am making are
https://api.clover.com/v3/merchants/K1H1QDMHENBA1/orders?filter=modifiedTime%3E1690886071000&limit=1000&offset=0&expand=lineItems

I get back 7000 items but searching for the item name "Truly" only shows me the results for 2 items not the other 3

https://api.clover.com/v3/merchants/K1H1QDMHENBA1/items?limit=1000&offset=0

https://api.clover.com/v3/merchants/K1H1QDMHENBA1/items?filter=name+LIKE%25truly%25

Doesnt incude these missing item either.

Thanks Graeme

Orders REST API

1693405121554.png (317.2 KiB)

1693490790269.png (50.8 KiB)

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community

Answer 1 · 2023-08-31T14:47:23Z

bryanvargas answered Aug 31, '23 wisk commented Aug 31, '23

So the merchant deleted the other items from the inventory, so that is why it's only pulling 2 items with the name "truly".

1

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

wisk commented · Aug 31, 2023 at 06:49 PM

Thanks Bryan! Helpful as always :D

0 ·

Answer 2 · 2023-09-05T15:28:40Z

wisk answered Sep 5, '23 wisk commented Sep 6, '23

Hello Bryan! our issue continues as it looks like the items that apparently are deleted were never errased from the inventory, however they are still not showing as Truly products in the API. Could we get some firther clarification for this please

clover-items.png (175.4 KiB)

2

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bryanvargas ♦♦ commented · Sep 05, 2023 at 09:15 PM

Are we sure the merchant didn't create another item named the same? Can you take a look at the creation date of the inventory item.

0 ·

wisk bryanvargas ♦♦ commented · Sep 06, 2023 at 04:32 PM

Thank you Bryan, we are checking this with our customer, however, is there any way to troubleshoot this with them directly?

0 ·

Answer 3 · 2023-09-08T14:06:28Z

wisk answered Sep 8, '23 bryanvargas commented Sep 8, '23

Bryan, im not sure if you receive a notification for my extra comment in the thread,Is there any way to troubleshoot this directly with the customer?

Thank you!

1

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bryanvargas ♦♦ commented · Sep 08, 2023 at 04:02 PM

If the customer is having problems with their inventory syncing they need to contact Clover Support

0 ·

question