question

Taxes are being sent on the payload for the payment record, but they do not appear on the POS order screen (image 1), although they appear on the web portal (image 2).

Test #1 order details:

• Merchant ID used for testing: J3S6QHFGGV2G1

• Order ID (on Clover side): Y9FQ8TFRTCPBW

• Order (on Clover side): https://sandbox.dev.clover.com/orders/m/J3S6QHFGGV2G1/orders/Y9FQ8TFRTCPBW/

• Digital Receipt: https://sandbox.dev.clover.com/tx/p/2A5J54K345E5A#/

• Payload here Clover Order Example.pdf

Expected behavior:

• When we send a tax amount for an order

• The correct tax amount is displayed on:

  • The Order summary in the Clover POS station (see image 1)

  • The printed receipt (to give to customer)

  • The web portal (Image 2)

  • The digital receipt (See image 3)

Image 1: POS Order Screen

Image 2: Clover Portal

We can see the tax amount in the “Payment” section.

.

Image 3: Digital receipt

We can see the "Taxes" amount.