question

an-ez-technician avatar image
an-ez-technician asked an-ez-technician answered

Issues with Build: Clover Flexes 02.02.0903 03.07.0663

Noticed some issues with the clover flexes (both gen 1 and gen 2) that were in working conditions when we received them. Immediately after decommissioning them and re-authenticating them, a critical build for 02.02.0903 03.07.0663 will show up. Once it showed up, the device will reboot and then state a PCI tampering happened shortly afterwards.

Talked to some of the clover reps and they stated it was dropped, however it even happened on a new fresh out of the box clover gen 2.

What gives? Any one come across this yet?

Clover Flex
9 comments
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raghudesam avatar image raghudesam commented ·
Please let us know the device serial number
0 Likes 0 ·
an-ez-technician avatar image an-ez-technician raghudesam commented ·

S/N: C043UQ10820006

This is one of like 5 that this happened to.

It was noticed that the cert value of the device completely changed after this update too.


0 Likes 0 ·
raghudesam avatar image raghudesam an-ez-technician commented ·

This will be addressed soon with a simple update to the device which can clear the tamper. I will let you know once the update is scheduled.

0 Likes 0 ·
Show more comments

1 Answer

an-ez-technician avatar image
an-ez-technician answered

Patch 02.02.09XX was causing false tampering flag on devices.

10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community