Error when customer try to add same card again after existing card is expired

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bobbygill asked Jul 21, '23 chrispetchey answered Feb 2, '24

Error when customer try to add same card again after existing card is expired

When customers try to add card details again once their card is expired, we get below error from Clover API when we try to add that card to existing customers.

{
    "message": "409 Conflict",
    "error": {
        "type": "validation_error",
        "code": "processing_error",
        "message": "Customer already has Card on File or ACH on File"
    }
}

We are using the "/customers/<CustomerID>" API endpoint to add a payment method to the customer object. Previously, we were able to add multiple cards, but seems that allows only a single card now.

How do we handle this scenario?

@Dan @parquet76@gmail.com @Richelle Herrli @Bryanne Vega

ecommerce

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Answer 1 · 2023-07-21T13:08:20Z

parquet76 answered Jul 21, '23 parquet76 commented Jul 21, '23

I am not saying this is the best thing to do, but did you try revoking the old card first?

https://docs.clover.com/reference/revokecard

2

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bobbygill commented · Jul 21, 2023 at 01:26 PM

@parquet76, No, I haven't tried that. But Is it not possible to add multiple cards?

0 ·

parquet76 bobbygill commented · Jul 21, 2023 at 01:29 PM

I don't know, I haven't tried it recently. I think it can be done, but not from the API you are using. We will have to wait for a response from Clover.

0 ·

Answer 2 · 2023-10-03T11:22:27Z

vladavip88 answered Oct 3, '23

We have the same problem, any updates on this?

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Answer 3 · 2024-01-24T17:26:35Z

jaske09 answered Jan 24, '24

Clover to integrate our web and mobile systems, with Clover, for the purpose of enabling our merchants to accept payments with Apple Pay as well as Tap to Pay on the iPhone vidmate.

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Answer 4 · 2024-02-02T13:55:41Z

chrispetchey answered Feb 2, '24

Certainly this document states that the existing card must be revoked.

https://docs.clover.com/docs/ecommerce-saving-card#what-is-card-on-file-cof

The bit I can't work out is where to get the cardid from and I've raised a new question to that effect

https://community.clover.com/questions/57298/revoke-existing-card-on-card-on-file.html

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