question

manu avatar image
manu asked bryanvargas answered

Refund status "failed"

Hi everyone,

I’m experiencing an issue with refunding a charge. The status is returning as “failed”, but when I attempt to refund the same transaction again, I receive the message “This refund would make the order total refunded amount greater than original order amount”. This leads me to believe that the original refund attempt was successful.

Can anyone help me understand why I’m getting a refund status of “failed”? Thanks in advance!


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bryanvargas answered

This is happening because you are using a test merchant (which is blackholed, e.g. hitting a fake gateway that blindly approves everything). This isn't happening for real merchants.

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