question

acgpayments avatar image
acgpayments asked joshbee edited

CAS Scale works intermittently since 4/4 update

Hello - Scales on two systems started working intermittently since about 4/4 which looks like it was an update date. We are working within the register app and the products would weigh correctly up to that date. I have tried resetting the scales and factory resetting the device. Must be a bug within the update software.

Clover Station
9 comments
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raghudesam avatar image raghudesam commented ·
Thanks for reporting. Could you please elaborate the issue. Does the scales display wrong weight intermittently ? When you see the problem again, please also send debug log from Diagnostics app and let us know once sent .
0 Likes 0 ·
russliu avatar image russliu raghudesam commented ·
we have the same issue with our station and scale. In register App, it intermittently either shows a blank reading from the scale or displays the weight of the previous item weighed; on the scale the weight display is correct. This issue has caused a lot of wrongly charged orders for our store. Any possibility this update can be rolled out sooner?
1 Like 1 ·
raghudesam avatar image raghudesam russliu commented ·

Thanks for posting. Could you please help elaborate the problem you are experiencing , especially "displays the weight of the previous item weighed;"

0 Likes 0 ·
Show more comments
acgpayments avatar image acgpayments raghudesam commented ·

If you are in the register app and the pick an item set to be weighed, usually the red/orange light next to the weight transfered to the register app is there. In this case the light comes on and the scale works fine, two minutes later it drops off and doesnt connect with the scale. This is on both devices. I sent device logs in around noon. Do you need any other info on the devices?

0 Likes 0 ·
raghudesam avatar image raghudesam acgpayments commented ·
Thanks. We have identified the problem and fixed it. This will be rolled out in sandbox/prod in the next releases
0 Likes 0 ·

2 Answers

·
acgpayments avatar image
acgpayments answered raghudesam commented

Thank you! Can you tell me how often the releases occur or when the next one is scheduled for? Thanks again.

1 comment
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raghudesam avatar image raghudesam commented ·
The updated app with fix will be rolled out in sandbox during month end of May and in prod by Mid June.
0 Likes 0 ·
acgpayments avatar image
acgpayments answered raghudesam commented

Is there anything I can do to fix this temporarily at the station level? Customer is a busy store that is heavily dependent on the scale functioning. Thanks in advance. Appreciate all the answers.

1 comment
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raghudesam avatar image raghudesam commented ·

Please press back button when scale disconnects in between randomly and tap on the item you want to weight again . From our testing its been found that ,scale connects at this point .


0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community