Occasionally there is long delay in refundPayment API from Android Clover SDK

Hi, We have noticed that from time to time there is a multi-minute delay in refundPayment API call from the Android Clover SDK.

Here is a sample:

Order id: J20Z083CZQF2M

Payment id: 53QRJA1BKYGPR

Refund initiated time: 16-Jan-2023 9:15:48 AM PST

Refund completed time: 16-Jan-2023 9:19:14 AM PST

It took approximately 4 mins to execute the refund. Normally this is done within a minute. Can we look into why we are running into performance issues?

Our code for reference.

…
RefundPaymentRequest refundPaymentRequest = new RefundPaymentRequest();
 
//Set required transaction settings
refundPaymentRequest.setOrderId(refundRequest.getOrderId());
refundPaymentRequest.setPaymentId(refundRequest.getPaymentId());
refundPaymentRequest.setAmount(refundRequest.getAmount());
 
paymentConnector.refundPayment(refundPaymentRequest);
// Response will arrive in onRefundPaymentResponse our implementation of IPaymentConnectorListener.…

Let us know if we can provide anything additional details.

Lorraine

10 |2000

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