I have a client with 4 Clover Duo's and 2 Flex's. We have 2 kitchen printers (Star SP700) set up using labels. Most of the time orders print as they should, immediately to the respective kitchen printer, but SOMETIMES, and this is not repeatable, sometimes no order will transmit to one or both of the kitchen printers. Sometimes, 30 minutes to 1 hour after the first ticket is missed ALL the tickets within that timeframe will start printing. Other times the printers simply don't print anything and when we look in diagnostics we see the printer has an error and there's a backup of print jobs.
There is no way for me to get any sort of error data from the device, and I can't hang around the restaurant all day waiting for it to break so I can connect with Support. The issue keeps coming back, but will sometimes go days between having issues. This is just standard printing, nothing custom, no 3rd party apps or anything.
My client is threatening to leave clover and I can't find any support articles discussing what to do with this sort of error.
Has anyone experienced this issue? Any advice or suggestions?