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Print order ticket when new order is placed online

We are getting complaints that new orders are not being printed when a new order is placed online.

We are using the Print API. This seemed to work initially, but now all our customers are receiving the following email:

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Hello **Customer**,

You’ve received a new online order but we can’t send it to your printer right now. Check that your Clover device is online and your printer is working normally.

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This email is being sent to all customers who receive orders through our system. I've had them check their printers and Clover devices.

Here is one of the Order ID's: MZ2PVGABPH52C

Also, the latest customer to complain is using the Clover Flex system. Should she be able to see a list of online orders within that POS system?

e-commerce api
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developer-1 answered

Any help would greatly be appreciated, thanks

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developer-1 answered

Is Clover still a thing?

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developer-1 answered

Any chance I could get some help with this?

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