question

edenflavors avatar image
edenflavors asked vbx answered

Credit Card Fraud prevention

Is there any app or third party app that can prevent credit card fraud in clover? Like verifying customer identity before they place an order. Lot of customers are misusing the dispute feature, they order food and pick food then open a dispte after and month. we are tired of responding to disputes.

Orders
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David Marginian avatar image
David Marginian Deactivated answered gtownguy commented

Can you explain how these payments were taken? Clover online ordering, some other third party app?

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edenflavors avatar image edenflavors commented ·
Clover pos machines at our restaurant
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edenflavors avatar image edenflavors edenflavors commented ·

David is there a there any third party software for secure payments for clover pos machines in store.

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gtownguy avatar image gtownguy commented ·
David- we are seeing disputes on our clover online transaction because 3D secure was not used. What can we do ? we don't want to shut our doors. It's been on the rise. Pls help
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vbx avatar image
vbx answered

We are losing several hundred of $$$ due to customers abusing the dispute process with their bank. We disabled online orders for now. Sucks that a few are ruining it for the hundreds.

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