Unsure where to post this. This is a clover dining issue not a clover go but the drop down didn't offer an option to pick the correct category.
We use clover dining for a few of our restaurants and bars.
We are experiencing a situation with closing paperwork for a server who is holding their cash and needs a manager to refund a cash transaction.
Our servers use the clover flex device to take orders. In the event a customer needs a refund on a cash payment and wishes to pay with another form of payment or perhaps the server or customer hits the cash button accidently a manager is required to apply this refund.
When a server closes out a payment for cash and a manager applies the refund the cash is showing accepted by the server and shows going back from the manager. This causes a reconcile issue. The server's closing paperwork shows them still having accepted that cash and still owes it to the restaurant. . We currently need to keep all of the receipts for the refunded cash transactions initialed by the manager. The server brings them to the manager to calculate any cash refunds and they must subtract that back from the cash owed at the end of the shift.
An easy fix for this would be to need the manager to apply their number to the refund action allowing the refund to be applied to the server still.
Other restaurant point of sales use a manager swipe or number to perform the refund and since the check was opened by a server it applies to that person's close out still.
Please consider fixing this.
Thanks!
