I have 7 main categories in my Clover inventory, of which there are many services within each one. My sales report (Reporting - Item Sales) shows everything that in these categories as uncategorized. It is just a list of what was sold but is not grouping these items by category. I also have 2 revenue classes, of which those are also reported as uncategorized. This information is important to my business as i pay my employees differently depending on the revenue class or category of which was sold. Without this information grouped every week i have to go line by line and manually sort the data. I am not sure why the data is not being grouped and sorted since the information is setup correctly on my end (USER). I have tried to report via category or even revenue class would suffice. Nothing works, all uncategorized!
I have tried contacting customer support and the only response i receive is there is no option to make your desired change. They requested i post here