Clover Dining Changing the Title Format on Orders

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quinnsunday asked Jan 24, '22 Emmanuel MacCaull commented Feb 9, '22

Clover Dining Changing the Title Format on Orders

Currently in production when you make an order using Clover Dining the format of the order's title is "[RoomName] [TableNumber]". However, on sandbox it looks like it recently changed to "[TableNumber] - [RoomName]".This is when calling the orders API.

Does anyone know when this change will be pushed to production? Do we know of any settings around this? It would be great if we could keep it as is.

Example of the new format:

                  
                 "title"
                 :
                  
                 "202 - Main Dining Room"
                 ,

Thanks!

Orders REST API clover developer community

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Answer 1 · 2022-01-25T18:22:34Z

Emmanuel MacCaull answered Jan 25, '22 Emmanuel MacCaull commented Feb 9, '22

Hi @quinnsunday, this was a recent UI improvement to make the table name more visible as it's more relevant than the room name. There is no setting to change this back to the previous format. I'm working on an ETA for availability in production. It's still TBD.

Note that there is a setting to disable the room name altogether. Clover Dining -> Settings -> "Print Section Names on Order Receipts". Hopefully that helps?

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quinnsunday commented · Jan 26, 2022 at 01:35 PM

Hi @Emmanuel MacCaull Thanks for the answer!

Do you know if there are any open APIs for Clover Dining? Our app get's orders from tables and to do this in clover we have to match on the titles format. A floor plan api would be awesome

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Emmanuel MacCaull quinnsunday commented · Jan 26, 2022 at 09:21 PM

We currently don't have any public APIs for integrating with Clover Dining, unfortunately, and there is currently no ETA on this. I wish I had a better answer here.

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quinnsunday Emmanuel MacCaull commented · Jan 28, 2022 at 01:35 PM

No worries, is there some sort of mailing list for Clover Dining changes? Our app relies on yours so I would love it if we could become friends :) lol

I could maybe also talk to my company and see if we could maybe lend resources and pair on making that API.

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Answer 2 · 2022-02-07T14:14:54Z

quinnsunday answered Feb 7, '22 Emmanuel MacCaull commented Feb 9, '22

It looks like it has gone live but only on some restaurants. @Emmanuel MacCaull would you happen to know what the deciding factor is for a restaurant to have the changed format?

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David Marginian ♦♦ commented · Feb 07, 2022 at 02:20 PM

Unfortunately, that is difficult. We roll out app updates in a controlled manner. Until the app updates are completely rolled out, some merchants will have the updates and some won't.

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quinnsunday David Marginian ♦♦ commented · Feb 07, 2022 at 02:31 PM

Hi @David Marginain thank you for the info. Is there a specific version of the clover dining app that has the change in it? Perhaps we could check from the installed version of the app under more tools?

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Emmanuel MacCaull quinnsunday commented · Feb 09, 2022 at 11:28 PM

The latest version is 1.0-93. Merchants with this version will have the new format.

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Emmanuel MacCaull commented · Feb 09, 2022 at 11:22 PM

Hey @ , I expect all restaurants to have the new format over the course of the next week or so, but the timeline is variable.

So it will appear random as to which merchants have this change and which don't.

Is there a way that your app can handle both formats? Like try to parse based on the new format, and if it fails, try parsing the old format?

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