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y2kproperties avatar image
y2kproperties asked David Marginian commented

syncing issues with dashboard and POS with using shopventory

Is anyone else having issues with items created in shopventory not showing in clover POS systems? This has been an ongoing issue for three weeks for us at this point and clover keeps saying they will escalate it every time we call which is several times a week with no results. This is quite ridiculous at this point that they can not resolve this issue. Any input or other issues people are having would be fantastic.

Inventory
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David Marginian avatar image
David Marginian answered David Marginian edited

Can you provide your merchant ID in a moderator's only comment? What is not syncing? Orders, inventory? Do you have any specific item or orders ids you can share? Have you been in touch with Shopventory?

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David Marginian answered David Marginian commented

Just a note, this community site supports 3rd party developers that build apps on Clover's platform. So, you are unlikely to find other merchants using and experiencing issues with Shopventory. I am happy to help look into your issue though.

I found your merchant id based on your email. I see a lot of successful calls for your merchant and the Shopventory integration. I see a small % of failures (1.5%). Are you having issues with just a subset of items?

I don't see any evidence of an issue on our end. What I do see is that several items (one example item (5M...........E6) were deleted on the device and that Shopventory is still trying to update the items that were deleted. This implies that Shopventory is having a sync issue that it can't recover from (it doesn't know the item has been deleted, so it keeps trying to update an item that doesn't exist). Assuming the item I posted above is one of the items you are having an issue with, you will need to contact Shopventory or figure out another way to resolve this (taking a guess, but deleting and re-creating the item in Shopventory may work). If the item I posted above is not one of the items you are having an issue with you will need to provide more information. In a moderator's only comment post the uuids of the problematic items.

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Can you explain what you mean by the "dashboard". Are you talking about Clover's dashboard or Shopventory?

"None of our liquors are pushing from the dashboard to the POS and a large handful of wines are not pushing from the dash board to the POS"

So the items are showing up in Clover but they are not showing up in Shopventory? Or the items are showing up in the Clover dashboard, but they are not showing up on your Clover devices?

I just searched for the item your referenced in your private comment and it shows up in Clover's dashboard. So, I am guessing you are saying it isn't showing up on your device? Can you give me an example of an item in the Drinks/Bar category that is displaying on the device? I see you have 3 devices, are these items not displaying on all 3? Is the Drinks/Bar category available on the device but there are just no items in it? Is it only this category that you are having issues with (are items in other categories syncing properly)?


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y2kproperties avatar image y2kproperties David Marginian ♦♦ ·

So when referring to dashboard I am referring to Clovers online dashboard.


The items are showing up in shopventory and on the clover dashboard but not the devices and yes it is across all three devices with this issue.

This item is showing in all places- M1MX8WKAHV4QW

The drinks bar is available and showing on the devices and it is only showing some of the items from the dashboard, everything added from approximately 3 weeks ago forward has not been showing along with a few items that were and now are not.

This category as well as Liquor category, the liquor category show absolutely nothing in it but all bottled alcohol is dual labeled and it is not showing in either. I have tried removing one label with no success as well. We have not added our food items yet through shopventory due to this problem. I just created this product M6G0CPTXZ9CG2 under Dinner category and it pushed to the dashboard and the devices.

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Do the items show up in the inventory app on the device and just not the register? Or they do not show up anywhere? Can you check if item 0S......QJ is showing up now?

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y2kproperties avatar image y2kproperties David Marginian ♦♦ ·
So I just created a TEST Wine and category wine labeled and it also pushed all the way through I am going to attempt making a new liquor and bar test and see if that works
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Can you try making a minor change to the items that are not showing up, like modify the price by 1 cent, and then save, and the modify the price back to the original and save? I am not suggesting this as a final solution but, if it works, it will help us troubleshoot.

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