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agentcincinnati asked David Marginian answered

New API not auto-decrementing

At the beginning of this week we moved our franchisees from the previous API to the up to date API on Clover. We have been getting reports that the inventory is not auto decrementing with the new API.

Is there a value that we need to check that would prevent it from auto-decrementing? We think we are abiding by the rules but wanted to make sure. Or, is it a problem with the new API that is affecting all Clover API users.

Inventory
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David Marginian answered

We have determined that this happens when the order is created and the state is not set to open. Please set the state to open to avoid this problem. We are also making a fix on our end to prevent this from being an issue in the future but that fix won't be released until next year.

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David Marginian answered David Marginian commented

The new API does not currently decrement inventory in all cases. We believe this is related to how the order is created or some sort of configuration and we have an outstanding issue to investigate this.

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Do you have an ETA on how long it will take for implementation?
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We need to investigate the issue in more detail. I just ran some tests and it worked for me. Can you share with us how you created and paid for the order? And in a moderator's only comment provide us with an order id that experienced this problem as well as your merchant id?

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David Marginian answered David Marginian edited

Can you share with us how you create and pay for the order? And in a moderator's only comment an order id that experienced this problem as well as your merchant id?

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