question

ackroo avatar image
ackroo asked ackroo commented

Issue - terminal display wrong balance

Hi,

We are having this issue with wrong totals. We are an Gift And Loyalty provider.

Steps to replicate:
1. TablePlus -> create a bill for $300 (exclude taxes for testing).

2. Pay the bill

3. Enter a tip of 20% ($360 is now owed)

4. Pay first with a gift that has a balance of $50 and complete the gift card transaction

Expected result:
Should see $310 as the remainder to pay.

Actual Result:

$300 is displayed.

Clover Flex
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David Marginian avatar image
David Marginian answered ackroo commented

You are seeing this in sandbox or production? Is this a new feature for your integration that you are developing or is this an established integration that you are testing/troubleshooting? When did this behavior start?

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It is happening in production on one of our clients, Pampa Brazilian Steakhouse in Edmonton reported the issue.


The video I provided was me replicating it in our staging environment.


Our app has been with the company since 2016. The clover devices might be new though.


This issue was first reported on Sun., Oct 24, 2021

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Thanks for the report. I am engaging the payments team to take a look at this. Does this only happen with a custom item?

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David Marginian avatar image David Marginian ♦♦ David Marginian ♦♦ ·

Thanks, can you explain the issue?

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ackroo avatar image
ackroo answered

It happens with regular items. I used custom for convenience in testing.

I wrote this comparing the 2. It looks like the Gift Card amount is being applied to Tip.
1635528347649.png

Here is the receipt that printed:
1635528455646.png



1635528347649.png (12.4 KiB)
1635528455646.png (237.4 KiB)
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